Frequently asked questions
Candle houses, care, shipping and returns. Still unsure? Send us a message.
Hand-painted glazed ceramic. Each one is painted by hand, so brushstrokes and glaze vary slightly from piece to piece — that's part of the charm, not a defect.
Any standard tealight, wax or LED. We recommend flame-free LED tealights — same glow through the windows, zero worry.
Yes with normal candle care: never leave it unattended, keep away from curtains and children, set it on a heat-safe surface and let the ceramic cool before moving it.
Dust with a soft dry cloth or a soft brush for the cut-outs. Don't submerge in water or put it in the dishwasher.
Yes — plus seasonal décor and gifts that don't ship well. Visit us at 100-110 Island Ave, Tue–Sat 9 AM – 5 PM.
One flat $4.99 on U.S. orders no matter how many items, and free on orders $60 and over. See our Shipping Policy.
Orders are packed within 1–3 business days, then delivered in 5–7 business days — most arrive within 6–10 business days. Tracking is emailed as soon as it ships.
At this time we ship within the United States only.
30 days from delivery on unused items in original packaging, no restocking fees. Buyer pays return postage on change-of-mind returns. Refunds go to your original payment method in 5–10 business days. See our Refund Policy.
Email support@safflesgoodies.com within 30 days with your order number and a photo. We'll send a free replacement or a full refund including any shipping you paid — a broken piece usually doesn't need to come back.
Email us as soon as possible with your order number. We can change or cancel free of charge any time before the order ships.
All major credit and debit cards, plus PayPal, Apple Pay, Google Pay, and Shop Pay. Payments are processed securely at checkout.